Can I accidentally donate too much?
A reassuring NO. You set a monthly limit and your donation is capped at that. This is an absolute limit across all charities and campaigns. You can change it at any time.
It’s fully controllable, if you are feeling flush you can raise it or if you're skint lower it a bit.
When do you charge my payment card?
We take payment for your donations on the 7th of every month. We do it monthly to reduce card transaction fees as much as possible. Note that if you sign up just before the 7th you can still donate up to your monthly limit before the 7th.
Why didn't my card get charged this month?
If your outstanding donations are very low we will roll them over to the next month. This is to avoid the situation where Stripe's 20p charge would become a big percentage of the donation.
Do you charge a fee?
Yes. We add a 4% fee on top of your donations, it’s the fairest way we can think of to pay for the running of the platform. It also means we don’t have to charge the charities. Our payment partner Stripe adds a fee of 1.4% plus 20p per transaction (that’s why we only process payments once a month).
What is a Make it Donate Cause?
Causes are groups of selected charities related to a particular issue that we want to support. The Make it Donate team curates a number of charities who have a broad impact for this issue, and decides how the funds will be distributed across them in order to have the most impact. 100% of the donation will go to the charities. Some of these charities may not be official Make it Donate partners, and in this case we will be unable to share your data or Gift Aid declarations with them even if you opt in.
Do you make a profit?
Although are officially listed as a for-profit company, every penny of any profit we make we invest back into improving the service and shareholders don't get dividends.
It is enshrined in our Articles of Association (the legal document that defines how our company is run) that we exist for social good above profit.
Is my credit card secure?
We use Stripe for all card transactions. They are certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. In fact, your card details never touch our server.
Do you share my data?
No No No No No, well, not unless you want us to. You can opt-in to share your contact details with just the charities and to provide a Gift Aid declaration allowing them to claim the extra money from HMRC. We are also fully subject to GDPR law.
I'm a charity, how do I get on the list?
We would love you to be on the world's most innovative charity donation platform. It’s free to join, go here to see how.